How to set clear expectations in a way that builds trust and psychological safety across your direct team

As a leader, you’ve probably struggled or been challenged in a relationship with a direct report at some point. I hear leaders talking about personality differences or communication problems. These issues often mask the real problem – misaligned expectations. Expectations can ruin relationships, especially when the expectations are not...

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How to have tough feedback conversations that help people grow

The authors of “Crucial Conversations” spent years researching what separates people with positive influence. Their research revealed people with influence have three core traits: They get stuff done (they’re results driven) They have great relationships They’ve mastered the art of having tough conversations. Have you ever put off having...

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